RETURNS

RETURN INFORMATION

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), odor and fragance, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All items marked as final sale cannot be returned or exchanged.

Swimwear must be returned with all tags & hygienic liner attached. Please try on garments over underwear.

All garments must be returned in their original packaging with the manufacturer tags attached.

Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.

When returning items for a refund, a $8 restocking fee will be deducted. We offer free return shipping on store credit. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers.

We are unable to refund original shipping charges.

Sale Items

All items purchased during a sale period are final sale. Exclusions apply to items purchased with promotional code: VDAY20.

Items marked as final sale cannot be returned or exchanged. If a final sale item is sent back in an attempt for a refund, the items will be sent back to the customer.

We do not offer price adjustments.

*Excluding orders purchased with the Welcome Promotion code.

RETURN PROCESS

LAUNCH RETURN PORTAL

If you have any issues with the above portal, please contact us.

PROCESSING

Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.

EXCHANGES

We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different color or style.

DAMAGED RETURNS

Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.

DEFECTIVE ITEMS

If you receive a defective item, please notify us within 2 days of delivery. 

Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label. 

NON-RETURNABLE ITEMS

Items that have been worn, washed, stained, or damaged

Items without the original tags and packaging

Gift Cards

Items marked FINAL SALE

Final sale items will not be accepted and will be sent back to the customer.

PRICE ADJUSTMENTS

Price adjustments do not apply to items included in special and/or limited-time savings events.