FAQ
WHERE IS JOAH BROWN CLOTHING MADE?
WHERE IS JOAH BROWN CLOTHING MADE?
JOAH BROWN clothing is made in Los Angeles, CA. By manufacturing locally we are constantly reducing our carbon footprint, as we work to contribute to an eco-conscious future.
CAN I MAKE ADJUSTMENTS TO MY ORDER?
CAN I MAKE ADJUSTMENTS TO MY ORDER?
Once an order is placed we are unable to make any adjustments to it. This would include canceling the order, adding or removing items from the order, editing the order or changing the shipping address the order is being sent to.
IS YOUR SITE ONLY IN USD?
IS YOUR SITE ONLY IN USD?
Yes, our site is in USD, along with the total cost of your order.
WHERE DO YOU SHIP?
WHERE DO YOU SHIP?
Anywhere our trusted carriers - FedEx, UPS and DHL - ship.
THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?
THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?
Items can sell out quickly but there is a chance that we could be getting more in stock. Sign up for the product wait list by entering your email address on the product page and you will be the first to know when that item comes back in stock!
WHY ISN’T MY DISCOUNT CODE WORKING?
WHY ISN’T MY DISCOUNT CODE WORKING?
Be sure to double check your spelling. If you are still having issues with your discount code, please reach out to our customer service team with your code and we’ll be happy to help you troubleshoot.
I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?
I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?
Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!
I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?
I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?
If you have not received an order confirmation within 24 hours, please contact our customer service team here.
MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT.
MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT.
Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages.
CAN I USE MY OWN RETURN SHIPPING LABEL FOR A DOMESTIC RETURN?
CAN I USE MY OWN RETURN SHIPPING LABEL FOR A DOMESTIC RETURN?
Return requests must be submitted through our return portal. After submitting your request, you will receive an email with your return shipping label. At this time, our returns portal only supports domestic returns.
If you are an international customer, you can ship your items back to this address:
Joah Brown LLC Attn: Returns
509 Maple Avenue
Carpinteria, CA 93013
CAN I RETURN AN ITEM I PURCHASED AT ANOTHER RETAILER?
CAN I RETURN AN ITEM I PURCHASED AT ANOTHER RETAILER?
Unfortunately, we cannot accept items purchased from another retailer. Please contact the retailer directly with your proof of purchase.
DO YOU OFFER PRICE ADJUSTMENTS?
DO YOU OFFER PRICE ADJUSTMENTS?
Unfortunately, we do not offer price adjustments.
If a return and re-order is attempted, we will deny the return request and will only refund what was paid on the duplicate order.
WHO IS JOAH BROWN?
WHO IS JOAH BROWN?
Joah Brown is our co-founder and designer. You can learn more about her inspiration for the brand here and follow her @JOAH. To keep up with the latest you can also follow us at @JOAHBROWN
