FAQ

JOAH BROWN clothing is made in Los Angeles, CA. By manufacturing locally we are constantly reducing our carbon footprint, as we work to contribute to an eco-conscious future.

We strike to process orders as quickly as possible. As a result, once an order has been placed, it cannot be modified or cancelled. 

Route is our shipping insurance! It is the only way to cover the cost of your order in the event that the package is lost or stolen. We highly recommend selecting to include this at check out!

Yes, our site is in USD, along with the total cost of your order.

We can ship to pretty much everywhere!

Excluding: Russia

Items can sell out quickly but there is a chance that we could be getting more in stock. Sign up for the product wait list by entering your email address on the product page and you will be the first to know when that item comes back in stock!

Be sure to double check your spelling. If you are still having issues with your discount code, please reach out to our customer service team with your code and we’ll be happy to help you troubleshoot.

Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!

If you have not received an order confirmation within 24 hours, please contact our customer service team here.

Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages. If your package has not arrived within 3 days of the delivery date, you will need to file a claim directly with the carrier. We are unable to file a claim for customers.

Return requests must be submitted through our return portal. After submitting your request, you will receive an email with your return shipping label. At this time, our returns portal only supports domestic returns. 

If you are an international customer, you can ship your items back to this address:
Joah Brown LLC Attn: Returns
5045 6th St. #2,
Carpinteria, CA 93013

Unfortunately, we cannot accept items purchased from another retailer. Please contact the retailer directly with your proof of purchase.

We are unable to offer price adjustments on items purchased before, after or during sale periods. Sale pricing is offered on a limited and promotional basis. We are only able to honor sale pricing for purchases made during the period that the sale pricing is live.

Joah Brown is our co-founder and designer. You can learn more about her inspiration for the brand here and follow her @JOAH. To keep up with the latest you can also follow us at @JOAHBROWN