FAQ
JOAH BROWN is designed in Los Angeles and manufactured locally whenever possible. For select pieces, we partner with trusted manufacturers around the world who share our commitment to quality, craftsmanship and attention to detail.
Our customer service team & personal stylists are here to help with any questions you may have! You can call or text us at 1-805-220-6772 during our business hours Monday - Friday, 9AM-5PM PST. By texting this number, you consent to receive SMS messages from JOAH BROWN regarding your inquiry. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. We can also be reached via email at jbteam@joahbrown.com.
Yes, our site is in USD, along with the total cost of your order.
Joah Brown is our co-founder and designer. You can learn more about her inspiration for the brand here and follow her @JOAH. To keep up with the latest you can also follow us at @JOAHBROWN
Items can sell out quickly but there is a chance that we could be getting more in stock. Sign up for the product wait list by entering your email address on the product page and you will be the first to know when that item comes back in stock!
Once an order is placed we are unable to make any adjustments to it. This would include canceling the order, adding or removing items from the order, editing the order or changing the shipping address the order is being sent to.
If you have not received your package or you are experiencing an order issue, please file a claim here.
We do not honor price adjustments on purchases made before or after a promotional sale period.
If you have not received an order confirmation within 24 hours, please contact our customer service team here.
Anywhere our trusted carriers - FedEx, UPS and DHL - ship. Shipping options and rates are displayed at checkout.
Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages.
We don’t recommend using your own return shipping label for domestic returns. Return requests must be submitted through our return portal. After submitting your request, you will receive an email with your return shipping label and a QR code for your convenience.
All items purchased at a discounted rate are final sale. No returns or exchanges are accepted.
*Excluding items purchased with the Welcome Promotion code.
Be sure to double check your spelling. If you're attempting to apply our welcome code, please note that it cannot be combined with other discount codes or markdown items. Reach out to our customer service team with your code and we’ll be happy to help you troubleshoot.
Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!