FAQ

Joah Brown is designed and made in Los Angeles, California, using eco-conscious, sustainable practices and custom-milled fabrics.

You can reach us through our contact page. We aim to respond to all inquiries within one business day.

Yes, our site currently operates in USD. Currency conversion may be handled by your payment provider at checkout.

Joah Brown is a Los Angeles-based lifestyle brand focused on effortless, elevated basics crafted with intention and care.

Items can sell out quickly but there is a chance that we could be getting more in stock. Sign up for the product wait list by entering your email address on the product page and you will be the first to know when that item comes back in stock!

Please contact our team as soon as possible after placing your order. We'll do our best to accommodate changes before your order is processed.

Please contact our customer support team with your order number and a description of the issue. We'll work quickly to make it right.

We offer one-time price adjustments within 7 days of purchase on full-price items. Sale items are final sale and not eligible for adjustment.

If you have not received an order confirmation within 24 hours, please contact our customer service team here.

We ship domestically within the United States and to select international destinations. Shipping options and rates are displayed at checkout.

We recommend checking with neighbors or your building's mail area first. If the package still can't be located, please reach out to us and we'll assist you.

Yes, you're welcome to use your own label for domestic returns. Please ensure the package is trackable so we can confirm receipt.

Items purchased through third-party retailers must be returned directly to that retailer per their return policy.

Discount codes may not apply to sale items or when another promotion is already active. Double-check the terms of your code or contact us for assistance.

Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!