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FAQ

Q: Where is Joah Brown clothing made?

A: Everything is made in Los Angeles, California. We are very committed to an eco-conscious future and by manufacturing in LA we are making strides to reduce our carbon footprint.


Q: How do I know what size to select? Will a One Size style fit me?

A: Sizing can vary between styles, so we recommend reviewing the product description of each specific style to determine the right fit for you. If you have any further sizing questions, reach out to our stylists and they’ll be happy to help.


Q: The style I wanted is sold out! How can I find out if it’s being restocked?

A: Reach out tojbteam@joahbrown.com if there’s a certain style you’re interested in, we’ll look into it for you.


Q: Where do you ship to?

A: We can ship to pretty much everywhere. If FedEx, UPS or USPS goes there, so can we!

Q: Why isn’t my discount code working?

A: Be sure to double check your spelling and if you are still having issues with your discount code, please reach out to our customer service team with the code you were provided and we’ll be happy to help you troubleshoot.

 

Q: I forgot to add my discount code. Can you apply it after I placed my order?

A: No, we cannot retro-actively apply discounts to orders already placed. Please save your discount code for your next order!

 

Q: Can I add an item to my pre-existing order?

A: No, we cannot add items to pre-existing orders.

 

Q: Can I change the size of the item that I ordered? / Can I change the shipping address? / Can I cancel my order?

A: No, we cannot make any changes to orders placed. If you noticed an error, please reach out to us immediately but we cannot guarantee your changes will be made.


Q: Where’s my order?

A: We’ll send you an email when your order is processed with a tracking number, either with USPS or FedEx. Please enter that number on their website to find out where your package is. Please note, once your package leaves our warehouse, we are unable to control when it arrives to your address.


Q: My tracking number says my package was delivered, but I haven’t received it.

A: Once the package leaves our warehouse, it is no longer in our hands. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding. We also recommend asking neighbors if they may have received it for you. If your package still hasn’t arrived after 3 days, please file a claim with the carrier. We are unable to file claims for customers.


Q: What is your international return policy?

A: You can review our international return policyhere.


Q: Can I use my own return shipping label?

A: Yes, you may use your own shipping label or we can provide one for you. If you are receiving store credit, the cost of the return label is on us!


Q: Can I return an item I purchased at another retailer?

A: No, we cannot accept items purchased at other retailers, as these items are subject to the retailer’s own return and exchange policies. We recommend reaching out to your retailers directly to discuss returning your item.


Q: When will I be refunded?

A: Once we receive your returned package, it can take 3-7 business days to process your return and refund.


Q: Do you offer price adjustments?

A: No, we do not offer price adjustments on temporary promotions. Sale adjustments do not apply to items included in special and/or limited-time savings events, such as our 20% Off Site-Wide Sale.

If a return and re-order is attempted, we will deny the return request and will only refund what was paid on the duplicate order. 


Q: How can I become a wholesaler of your brand?

A: Visit our Wholesale page to fill out the contact formhere and we’ll get you set up with our incredible account managers.


Q: Do you offer discounts to instructors?

A: We do not currently offer any discounts for instructors.


Q: Who is Joah Brown?

A: Joah Brown is our co-founder and designer.