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JB Returns (OLD)
RETURN INFORMATION
If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells items for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in "sellable condition". All garments must be returned in their original packaging with the manufacturer tags attached.
Return shipping labels range $8-$12 depending on weight and location. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers.
PROCESSING
Please allow 5-7 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.
STORE CREDIT
We offer free return shipping on store credits. We currently do not offer exchanges.
RETURN PROCESS
To start your return process, click the link below.
DAMAGED RETURNS
Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.
NON-RETURNABLE ITEMS
- Items that have been worn, washed, stained, or damaged
- Items without the original tags and packaging
- Gift Cards
- Items marked FINAL SALE
Final sale items will not be accepted and will be sent back to the customer.
INTERNATIONAL RETURNS
Please see the International Orders return policy here.
We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
On receiving your returned item(s) we will refund the price paid for the goods to the original payment card. The original delivery costs (where applicable) will not be refunded. Returns are credited to the original payment method, unless received more than 14 days after the delivery date. Returns received after 14 days are reimbursed via Joah Brown eGift Card, which is sent to the email associated with your order. Refunds will not be issued until the return has arrived at the Joah Brown warehouse and has been approved.
PRICE ADJUSTMENTS
Price adjustments do not apply to items included in special and/or limited-time savings events.