If for any reason you are not happy with your purchase, you can return most items for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in "sellable condition." This means that the item(s) should be in perfect condition: unworn, unwashed, devoid of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells. All garments must be returned in their original packaging with the manufacturer tags. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
International returns: For refunds or store credit, you may ship items to the address above using any prepaid and trackable return method. We cannot accept COD returns. We are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service at email@example.com.
To start the return process please click the link below.
We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
On receiving your returned item(s) we will refund the price paid for the goods to the original payment card. The original delivery costs (where applicable) will not be refunded. Returns are credited to the original payment method, unless received more than 14 days after the purchase date. Returns received after 14 days are reimbursed via Joah Brown eGift Card, which is sent to the email associated with your order. Refunds will not be issued until the return has arrived at the Joah Brown warehouse and has been approved.
- Items that have been worn, washed, or damaged
- Items without the original tags and packaging
- Gift Cards
- Items marked FINAL SALE
Any final sale item that is returned without approval will have a restocking fee of 25% of the original item price.